Hello, my name is Micah and I’m having trouble with my payouts. I’m trying to change my bank account information because my payments is saying failed. I believe when setting up the account. I entered the wrong information. But when I try to change the information. It won’t let me because I need the…

Hey, there. Dallas here from the Shopify Social Care Team. Ah yes, that is very important, but no need to worry I certainly can help you out with this. Since you’re not sure where the error is we are going to need to send this up to my account integrity team so that they can take a closer look and…

Hi @Dallas , Our old bank account number on Shopify no longer works and our new bank account number keeps getting flagged by Shopify as invalid. We already confirmed with the bank the new numbers are correct and have a letter from them as proof. Can you please help with figuring out whats going on?…

Hello Dallas, I am having this very issue. I think the bank info on the account it from a closed account and I need to update to my new business account but it won’t allow me to do so. It says it paid out my payment but that account is non existent. Could you help? My email is getcourtneychic@gmai…

On my account I must have made a mistake and put the wrong information on the bank account settings. Could someone please help me out thank you.

Hi all, when setting up my Shopify store, I may have incorrectly put in my the wrong details for my bank account. I am now receiving an error message. The problem is, I can’t match the old information as I don’t know what error I made Any suggestions on how I fix this? Thanks,

Hi, I think I am having a similar issue. Shopify is trying todo a payout for a refund I did, and it says that it can’t do it because of the old bank information. Similarly, I don’t know what old information they’re talking about. I was able to make a sale and received the money just fine and I was c…

Hello, my name is Richard (Company: AllOut Dog) and I’m having trouble with my payouts. I’m trying to change my bank account information because my payments is saying failed. I believe when setting up the account. I entered the wrong information. But when I try to change the information. It won’t l…

I have the same issue. When I was trying to update my bank info, it said it wouldn’t recognize my previous banking info. I tried all #s it could’ve possibly been. After backing out of the page I saw that it updated the last 2 numbers of the bank info to a number I don’t even have. I’ll need to reset…

How did you update your bank information?

You have to search the option chat in the Shopify faq so they can create a ticket for you.

How can I correct my bank account information for payouts?

Shopify Discussion

TheDreamSmile September 9, 2020, 4:09pm 32

Hello, I am having this same problem and I have send an email but I have not received a response can you please help me out?

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How can I correct my bank account information for payouts?

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