Hello Community Members!
Helen here from Shopify Support stepping in for Dallas. I understand how frustrating it can be when you’re not able to change your banking information, so I’m here to guide you towards resolving it.
As Dallas mentioned earlier in this thread, changing this sensitive information on your account requires assistance from the Account Integrity department, and so a Support Advisor will need to escalate the change request on your behalf. The quickest way to initiate the escalcation is to reach out to Support via callback (if there’s a spot available), or through live chat on the contact page here.
Please note that the flow of contacting support has changed slightly when choosing the live chat option. Once you’ve entered your store details, you will be redirected to a search page. Please enter a topic into the search bar, and scroll to the bottom of the documents provided where you’ll find a green ‘Continue’ button to proceed with connecting to a Support Advisor. It looks like this:
Prior to reaching out to Support, we kindly request that you please double check your banking information to ensure that you are attempting to enter the correct account number. You can find your banking information to confirm it, one of the following ways:
- On the bottom of a blank cheque
- Through your online banking account, or
- By contacting your bank directly
We look forward to helping each of you resolve this as quickly as possible. Thank you for your cooperation!