Hello, I am having the same problem. Can you please send an email to contact@bookandpaper.com.au
thank you
Hello! I am having the same issue that this person did, and am not able to change my bank info due to an error.
May I also please receive an email with some help?
EDIT: Solved, thanks
Hello, I am having the same issue that this person did, and am not able to change my bank info due to an error.
May I also please receive an email with some help?
Newsosolutions@yahoo.com
please help me
Hey Dallas I hope your having a great day I also have made the same mistake of inputting the wrong bank information and now I cannot get my payouts I really wanna continue using Shopify but if I can’t get this fixed I can’t keep using this if you can help me solve this it would be lovely please and thanks 
Hi there, how did you get this solved? I have had no response. Thanks!
Hi I’m having this same problem, can you send me the verification email to verify the bank account? Also is it possible to have all payouts go to to the linked paypal account?
Hi @Dallas ,
Our old bank account number on Shopify no longer works and our new bank account number keeps getting flagged by Shopify as invalid. We already confirmed with the bank the new numbers are correct and have a letter from them as proof. Can you please help with figuring out whats going on? Would really appreciated!
Thank you!
Hello Dallas,
I am having this very issue. I think the bank info on the account it from a closed account and I need to update to my new business account but it won’t allow me to do so. It says it paid out my payment but that account is non existent.
Could you help? My email is getcourtneychic@gmail.com
On my account I must have made a mistake and put the wrong information on the bank account settings. Could someone please help me out thank you.
Hi all, when setting up my Shopify store, I may have incorrectly put in my the wrong details for my bank account. I am now receiving an error message. The problem is, I can’t match the old information as I don’t know what error I made
Any suggestions on how I fix this?
Thanks,
Hi, I think I am having a similar issue. Shopify is trying todo a payout for a refund I did, and it says that it can’t do it because of the old bank information. Similarly, I don’t know what old information they’re talking about. I was able to make a sale and received the money just fine and I was charged for the monthly fees previously and everything was fine.
Hello, I am having this same problem and I have send an email but I have not received a response can you please help me out?
Hello, my name is Richard (Company: AllOut Dog) and I’m having trouble with my payouts.
I’m trying to change my bank account information because my payments is saying failed. I believe when setting up the account. I entered the wrong information. But when I try to change the information. It won’t let me because I need the old account info. But i don’t know the error I entered.
please help me!
I have the same issue. When I was trying to update my bank info, it said it wouldn’t recognize my previous banking info. I tried all #s it could’ve possibly been. After backing out of the page I saw that it updated the last 2 numbers of the bank info to a number I don’t even have. I’ll need to reset the bank info as well. HELP PLEASE! my site is: www.postroastcoffee.com
Thanks in advance
~Mark
How did you update your bank information?
You have to search the option chat in the Shopify faq so they can create a ticket for you.
After they create the ticket they will email you and you should be able to update it then
Hey you have to search the option to create a chat. They will email you then you should be able to update it.
shopify Ping??? I don’t see any other option for chat
I thought I did, but the previous bank numbers aren’t associated with ANY of my accts. So I just need to start over