I dont think I even see the right spot in shopify faq. It just keeps bringing me to the support forums for searching
I’m having the exact same issue please help! PinkThornBeauty@gmail.com
Exact same issue please help !
having an issue with my bank info. it keeps saying its wrong and i cant receive my payouts
i need someone to help me with this issue ASAP. apparently i messed up my bank info when typing it in
I had to reach out to Shopify via chat, it took them about 4days to create
a ticket and another 2’ish days to fix it. Wish you the best!
ugh how do i do that ? Thank you
Shopify help center, scroll down to the bottom. you should see a “Chat with
us” button for chatting with support. It took me a bit to find it.
Hi my name is Alejandra and my Shopify is paying out to the wrong bank account. When I try and change the bank account is asking for the ok’d one but I never put any so I’m stuck trying to add my own account t so my payouts can go to me!
I’m having a similar problem too please help me
Hello! I am having the same problem with my banking info. Failed payout but the old account info keeps saying it in incorrect.
Hello Dallas,
I am having the same trouble ( wrong bank details entered and cannot updateaupdate) those above. Would really appreciate if you could help me out as well.
Thanks.
Hello! I am having the same exact issue!
hi my name I think I put in the wrong info the first time I set up my account how do I fix it ?
hi I’m susan need help changing my bank info when I set up my account the first time it seems like I put in the wrong info
Hello my name is Miguel i must have entered the wrong bank info in the beginning and now I’m receiving a payout failed due to wrong bank info notice. How can i change it in settings when it wont let me see my old bank info? can you help please??
Thank you my email is
Hi I put in the wrong bank info when setting up my website and can’t change it it’s asking for the old info so how do I fix it
Hello Community Members!
Helen here from Shopify Support stepping in for Dallas. I understand how frustrating it can be when you’re not able to change your banking information, so I’m here to guide you towards resolving it.
As Dallas mentioned earlier in this thread, changing this sensitive information on your account requires assistance from the Account Integrity department, and so a Support Advisor will need to escalate the change request on your behalf. The quickest way to initiate the escalcation is to reach out to Support via callback (if there’s a spot available), or through live chat on the contact page here.
Please note that the flow of contacting support has changed slightly when choosing the live chat option. Once you’ve entered your store details, you will be redirected to a search page. Please enter a topic into the search bar, and scroll to the bottom of the documents provided where you’ll find a green ‘Continue’ button to proceed with connecting to a Support Advisor. It looks like this:
Prior to reaching out to Support, we kindly request that you please double check your banking information to ensure that you are attempting to enter the correct account number. You can find your banking information to confirm it, one of the following ways:
- On the bottom of a blank cheque
- Through your online banking account, or
- By contacting your bank directly
We look forward to helping each of you resolve this as quickly as possible. Thank you for your cooperation!
Hello,
I am having payout issues. Im not sure why its asking me for an Old account when I never put one in there in the first place. I need to see if someone can help me out with this. Im not sure how to fix it. Im also not about to watch a video for this o be fixed. I need someone to actually help me.
ISSUE- Payouts
Hello, can someone send me to the integrity team, so I can change my bank account information as fast as possible. please help me.