How can I correct my bank account information for payouts?

Shopify Discussion
61

I’m experiencing the same exact issue and I’ve contacted support but nobody’s reached out to me and I haven’t gotten an email back. Please respond this is urgent. My shop is royalwinkboutique.com

62

Hi - I’m having a similar issue… are you able to help?

63

Go and search shopify on your browser and it should show on the right side
of your screen the shopify info history of the company withe information
like customer service number and underneath the number it will have
Representative “chat online with a Rep” click on it and send your
message and hold tight. It took us about a week to get it resolved.

64

I’m also having this issue, how can I fix my account info if I’m not sure what the incorrect bank info was?

65

hello,

I’m having the same issue. May I get assistance as well please?

66

Hello, my name is Garachine and I’m having trouble with my payouts. I’m trying to change my bank account information because my payments are saying failed. I believe when setting up the account. I entered the wrong information. But when I try to change the information. It won’t let me because I need the old account info. But I don’t know the error I entered. please help I’m really struggling with it.

67

Someone please help!!! I have the wrong Banking Info and it’s not letting me change it. Who or where Can I call to get this fixed.

68

Greetings. I need help ASAP with the same issue. If someone can please assist me.

69

I’m having the same issues. I can’t change the update my new bank info because I’m not sure which one is the first one. My payout from this morning failed, if you could help that’ll be great.

70

I messaged Shopify on Facebook messenger, they responded right away. Took me a week to figure that out. lol Super easy form there if you have have your Shopify linked to the Facebook shop.

71

Hi Dallas, I have the same issue with my shopify payout. I can’t remember what info i provided.

72

i have the same problem in need of help

73

I am having the same issue. Wrong back account info was entered and I need to change it. Can someone walk me through this? My payments are failed until I do this. Thank you.

74

Hii Fellow, I would like to suggest to you that before carrying out any transaction you can verify the details of the banks from BMO Harris Bank Routing Number.

75

I’m trying to update my bank information but it’s saying that I put in the wrong account info. And I’ve read that we cannot use prepaid banks. I have an online bank. Can I use PayPal or I have to open a actual bank account? (I have money that’s needs to be payed out)

store name: www.icartercosmetics.com

email: icartercosmetics.con

personal email: chrlseacarter58@gmail.com

76

Hi! I have the exact same problem. Please help!

77

Did anyone help you!? Because I’m still having issues and for some reason they do not have an actual Shopify expert person to actually speak with!!!

78

##- Please type your reply above this
support@shopify.com try contact someone I’m this email see if they can help
you if not let me know I just can’t remember how to find their phone number
if they don’t answer I’ll find the phone number to send you

1 Like
79

Thank you so much!! They never respond

80

I’m trying to change my bank info but it won’t let me. I put the old routing number and old bank account and then added all the new. But it’s still telling me my old account doesn’t match the old account number that I put in. But it does. I pulled up my bank info so it’s right in front of me. Why is it giving me this error.