So I wrote that my birth date is 2000 when it is in reality 1986 and this is a problem now when I’m trying to submit my driver’s license. Can the Shopify team or someone help me change it so that my identity verification can go true?
Greetings, @Viktoria123 .
Thank you for reaching out and bringing this to our attention.
If you need to make adjustments to your personal information for Shopify Payments, then we will need to access your account in order to assist you with this. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log into your account to create a support request.
I noticed that you’re a new member of our Shopify Community! Once you’ve resolved this issue with our live support team, I’d love to hear more about your business and share some resources to help you get started! What kinds of products are you selling? Do you have a marketing plan prepared for your store?