We have money sitting in our Shopify account that we cannot access as my date of birth is wrong. How do I fix this? I have tried to resolve this by checking out other forums which relate to this topic, connecting with a support advisor (link does not work), etc. not sure what else to do. Please help.
Hi, @Ray_66 .
Welcome to the Shopify Community.
I understand you’re needing to update your D.O.B as you’re unable to access your payouts. Through our community forum, we are unable to authenticate accounts, access account settings or review account-specific queries.
The next best course of action is to head to the Shopify Help Center to create a support request. This allows our team to safely and securely access your account to update this information on your behalf.
If you experience issues navigating the Help Center, please share your questions here, and I’ll take a closer look.