How can I correct my date of birth in my online store account?

Shopify Discussion
1

Hi there, upon creating my store I accidentally entered the wrong date of birth as in on my passport. This means that I cannot take payments into my account when purchases are made unfortunately.

Any help would be appreciated on how to change this

2

Hi @jay_gilmour

Welcome to the Shopify Community!

I understand that you entered the wrong date of birth when setting up Shopify Payments on your store, and as a result cannot receive your payouts (most likely as you cannot submit verification documents due to the incorrect date of birth).

I totally understand how mistakes like this are made, it is easily done! While I would love to help you fix this here, or provide instructions on how to do so yourself, on the Shopify Community we cannot access any of your account information. This is also not something that you can change yourself in your store admin.

With that said, you will need to contact our support team using this link here. One of our advisors will be happy to collect some information and pass this along to the relevant team to help you get this changed over to the correct date of birth.

Besides this Shopify Payments issue, how is the rest of the store setup going? I would love to hear more about your business and about your plans for Shopify. Have you taken any time to check out some of the many resources we have available to new merchants? I would highly recommend checking out the following:

3

Thanks for the info, do you know how long It takes to be contacted by the relevant team to resolve this issue as I am still awaiting an email from them to resolve this issue.

Kind Regards

4

Hi @jay_gilmour

You are very welcome.

I can see you are wondering how long it takes to receive an email relating to the date of birth change. Have you already reached out to our general support team using the link in my previous reply?

If so, then the support advisor will have passed on your request to the relevant team, and you will have received a ticket number. Generally you should expect a reply within a few working days however this can be more or less depending on the current demand.

If it has been more than 3 working days since you reached out to our support team, and you still have not heard anything back then I would encourage you to contact our support team again and one of our advisors can check in on the ticket, just to make sure that they have all of the information they need.

In the meantime, I would love to know how the store is coming along? Are you working on anything in particular at the moment?