Hi, I have changed the name attached to my account in account settings however. I have got a notification asking for ID and it still uses my original name, so when I put proof of ID in it says it does not match the name. How can I change this / fix this issue ? Thankyou,
Joe
( Joe Simons was the original name - Daniel Simons is the new name )
Hi there @f22london !
Thanks for letting us know about this!
If you need to update account details for your Shopify Payments account (as opposed to within your store admin itself) then we can have this updated for you by way of an escalation to our Payments team.
You can reach out via our Help Centre here to begin this process, where we can have your query sent up to the relevant internal escalated team to be put in place.
All the best!
