Newbie here. I’m trying to set up the sender email and am having issues. If I use my regular email I get a message about my customers will receive a “no-reply” email from me, instead of a usable address to reach me. I’m just not understanding the instructions on how to choose that email to correct it. Help??
Hey there, @LorenC . First off, welcome to Shopify! It’s always exciting meeting folks that are new to the platform! I’m more than happy to spend some time chatting with you regarding your email situation! I hope I can answer any questions that you may have!
First off, I would like to give you this resource here: https://bit.ly/3IHUUCH. That link takes you to one of our Shopify Help Documents on the topic of Sender Emails. Our Help Docs are super useful, so if you haven’t had the chance to explore them yet, I definitely recommend doing so!
As per the help document, it’s likely that your selected sender email is DMARC protected, meaning that it will show up as a ‘no-reply’ address when shown to customers. This settings isn’t something that can be changed within Shopify, as DMARC is bound to the service provider of that specific email address. Even with this messaging, if a customer chooses to reply to that ‘no-reply’ email, you would receive their message to your selected ‘sender’ email address.
Is your email address you’re using a personal email address from a service like Gmail? Or, is it an email address related to a domain you own? I recommend that you make an email address related to your business! It’s going to help a ton with consistency with your messaging, as well as brand recognition! If you’re using a third party domain, you may be able to create this new email address through then, as well as have a business hosted email inbox with them, too! If you’re using a Shopify domain, then you can created an ‘email forwarding’ address related to your domain. You can then use that as your sender address, and customers will see something brand related, but the messages will be sent to your personal email, if so desired!
Please, follow up with me once you’ve read the above information, and let me know if you have any additional questions!
Thanks for replying. I went through the info the other day in that link you posted, and that’s what I don’t understand.
The email I initially set here was my personal email, one that I’ve had for 30? years or so. I also would prefer to use an email set to my new domain name I got here, but have yet to figure out how to acquire that email address. I’ll look into that a bit more here shortly.
I also think your mention of the DMARC situation could easily be the problem as I’ve had issues with the @Anonymous .com tag with some others.
I found the sales@dworthmachine.com address and plugged that in the sender email box, error message went away. Is there something else I need to do there also that I’m not aware of?
Hey again, @LorenC . Thanks a bunch for following up with me with some additional info, and letting me know where you’re at currently with your email setup. That email you showed me looks good - it appears to be linked to your domain, and that’s absolutely something we want. Is this domain you own from a third party provider, or is it tied to a domain you purchased through Shopify?
To touch on information I shared previously, A Shopify purchased domain won’t have a dedicated email inbox. Instead, it lets you create a forwarding email you can use for sending, that if replied to, will redirect emails to your desired inbox, be that one personal or otherwise. A third-party domain should allow you to have a dedicated email and email inbox, and you can use that email address as your sender, but you’ll want to complete these following steps to complete the setup there:
If your domain hasn’t been authenticated, then your sender email address appears in inboxes as your chosen sender email address with via shopifyemail.com after it. To send emails from your email address without via shopifyemail.com, you can authenticate your domain by clicking Authenticate on the Sender email page. A new window will open and provide you with instructions on how to create four new records with your domain provider. The host names and values for the new records need to be entered in the order that they appear in the new window. It can take up to 48 hours to verify your domain. If you have problems or need help setting your third-party domain, then you can contact your third-party domain provider.
The above information would be the next steps you need to follow, but it largely depends on which domain your email is tied to, be it a Shopify one or a third-party one, or if the email was generated by a service provider. If it’s a Shopify/Service Provided email, then you can ignore those above steps. If it’s an email generated by a third-party domain provider, then you’ll want to complete the steps above.
Just let me know if you have any additional questions!
The domain name is through Shopify. This concerns me that a name acquired through another outlet can have emails attached to it, but since I went through Shopify it can’t. Am I understanding that correctly or is there something I can do to remedy that? I’ve been charged and received registration acknowledgment for that name.
To choose the email I used in the Sender Email box I used the one I found in the Domain/settings page.
It might be better if you could dumb down what I need to do as I don’t think I’m really understanding you, please.
Hey again, @LorenC . My apologies with my explanations not hitting as they should. I’ll try to rephrase my info going forward.
I appreciate you letting me know your domain was purchased through Shopify. This means that you can use a ‘forwarding email address’ in your ‘Sender Email’ section. You mentioned you already did this above. The way email forwarding works, is that your customers will see ‘sales@dworthmachine.com’ when emailed. If they reply, their message will be sent to whatever other email address you have the forward set up to, so likely your personal email address. If you like, you can share with me a screenshot of your Settings > Domain section, and I can verify that things look set up properly. (I would blur out any personal information that may be shared due to the screenshot.)
The only difference between a Third Party Domain and a Shopify Domain, email wise, is that there is no dedicated inbox hosted by your Shopify domain. A Third Party domain, like one purchased from GoDaddy, may have the ability to let you pay an additional fee to open up a dedicated email inbox. Shopify’s email forwarding is completely free, and allows you to direct emails from customers to your desired personal email inbox, instead.
In terms of next steps, based on the info you’ve provided, there is nothing more you need to do on your end. As long as your 'sales@dworthmachine.com’ is forwarding emails to a desired email address that you’ve chosen, you’re going to be a-okay. Your customers will see the 'sales@dworthmachine.com’ address whenever they’re emailed a notification from your store.
Hopefully this clears things up a little bit, please let me know if you need anything further from me. I’ll keep my eyes peeled for your reply in regards to a screenshot of your settings, just in case you wanted me to double check things.
Looks good based on your screenshot, @LorenC !
Just to be safe, if you wanted to test your receiving of emails, you should send yourself an email to that address, and see if it lands in your desired inbox. If you want to see what it’s like to be a customer who gets the email, you should try the following steps:
- Login to your admin
- On the left hand menu, look for Settings > Notifications
- Click on the first option - ‘Order Confirmation’
- Click on ‘Preview’ in the right corner. On the popup that appears, click ‘send test email’ at the bottom.
- Check your email inbox and see how the email reached you. It may say ‘me’ (that’s what it does when I test things in my own store), but if it says that, then you know it’s using the correct address.
Let me know if you need anything else!
Test email came through just fine. It looks like I’m all set and I appreciate the help, so I’m calling this done.
Hey again, @LorenC !
I’m happy to hear things are working as expected now! I want to apologize again for any complications my explanations may have caused.
If you ever need anything else, feel free to reach back out!
Help on another topic?
I have my store up to a very basic level but useable now, and I want to change the order the items show up. Using Colorblock Theme if it matters. Thanks for any help you can send this way.
Hey there, @LorenC . Long time no chat! I hope things are going well for you and your business!
Do you mind me asking why you’re looking to change the order your products show? What would your desired order look like? There are ways to adjust the order the products are presented, but it depends on where you want this order changed. Before I can advise on what steps to take to change the order, we’ll want to determine exactly where we’d like the change to be made. Below are a few examples:
- Are you looking to re-order products on the ‘All Products’ page?
- Are you looking to re-arrange your products on specific collection pages?
- Are you looking to re-arrange them within a different section of your store?
I’d love to know more about this request, so please reach out to me when you can with some additional information and we’ll figure out the next steps from there!
When I click on Catalog it takes me to Products page. That is where I want to re-order the items. I’m thinking I may want to have more menu items to further sort them on the Products page, but I haven’t figured out how to do that and if it will work.
More importantly at this time is my shipping isn’t setup right I guess. My first customer is trying to buy almost $2000 worth of product and it won’t finalize the deal due to “can’t ship to this address” and “no rates for this address”. I set up the shipping for US but I guess I missed something??? Please help?
Hey there, @LorenC . Sorry for my delayed response here. I’ve been out of the office for the past few days but I’m back in now and ready to lend a hand!
I appreciate that extra clarification you provided. I do have a resource here that outlines some steps for you that should allow you to create a collection that will let you reorder the page after you click ‘Catalog’. You should be able to access this resource here: https://bit.ly/3w47mrc. Please let me know if these steps don’t do the trick. I’m thinking that with your theme being third party, you’ll likely be fine, but let me know otherwise!
When it comes to shipping, there are a load of factors that can result in issues appearing in checkout. With these two errors, I’m suspecting that we may not have the product inventory assigned to the correct location for shipping, and that you may not have any shipping settings setup for where this customer is ordering from.
I have a resource here that covers how to confirm that your inventory is assigned to the correct location. In addition to that, I’d check to make sure that you shipping setup includes the region that the customer is looking to order from. I’d recommend adjusting the shipping settings, and if you have the customers location info, pretending you’re doing an order form that locale yourself (without actually complete the checkout process) and see if you get any rates. Additionally, you can share your URL with me so I can take a more detailed look at your frontend.
Give those resources a once over and then get back to me if any of these issues persist. I’ll keep my eyes peeled!