How can I correctly transfer product measurements from Shopify to Etsy?

Shopify Apps

Topic summary

Users are experiencing issues with the Marketplace Connect app failing to properly transfer product measurements from Shopify to Etsy. Instead of displaying correct dimensions, the fields either show blank or incorrectly convert units (e.g., inches appearing as cm/kg).

Key Problems:

  • Measurement fields appearing blank on Etsy listings
  • Incorrect unit conversions causing shipping profile errors
  • Lost sales due to missing product dimensions
  • Incorrect shipping charges (free shipping applied when it shouldn’t be)

Current Status:
Marketplace Connect support has escalated the issue to their Engineering Team and confirmed the fix is in “final stages before being released.” Multiple users have reported the same problem, with at least one support ticket (#462416) actively tracking the issue.

Resolution:
The problem remains unresolved despite follow-ups. Users are advised to contact support via the in-app chat, help articles, or email (marketplace-connect@shopify.com) for updates on their specific cases.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hello, I want to automatically transfer the products in my Shopify store to Etsy, I use the Marketplace Connect app for this. but in the measurements section of the products, instead of writing measurements, it writes black. I contacted live support but they couldn’t do it either. How can I add the measurements when transferring my products to Etsy. Code or a different application

1 Like
2

Hello,

Josh here from Marketplace Connect support.

We’ve observed this behavior with at least one account, and have deemed an escalation to our Engineering Team warranted. Can you tell us the name of your store so we can investigate further? In case it wasn’t your account that was attributed to the escalation, we’ll investigate so we can link this report to the existing escalation. Otherwise, rest assured that our Engineering Team has already been notified of the case and that we’ll let you know as soon as we have news from their investigation.

1 Like
3

I am hoping that ours is the other one you are aware of that is also doing this and working on it - Africa Direct. Please let me know if you have heard back anything. :slightly_smiling_face: Losing sales as we have no dimensions on the items. Thanks in advance!

kind regards

Michelle

4

Hello,

I can see that a ticket (462416) already exists for this very concern. I see that the fix is on its final stages before being released; rest assured that a member of our team will reach back as soon as this is done.

Feel free to reach us any time through the Chat button on the lower-right portion of the app or on any of our Help articles (https://marketplaceconnecthelp.shopify.com/hc/en-us). You may also email us at marketplace-connect@shopify.com if you find Support over email preferable.

5

This hasn’t been fixed. All my Etsy listings are in cm and kg and it is seeing my products as international and thus the shipping profiles are off. The Marketplace Connect is a horrible app with lots of issues, not the least of which is this one.

6

Hello,

Our Engineering Team is still working on this particular issue. I’ve noted your follow-up on the case - rest assured we’ll let you know as soon as we have relevant updates.

7

I have this same problem. In shopify, it is in inches, yet it tells Etsy it’s in cm & kg and the shipping profile won’t allow me to change anything. Someone made a purchase and it gave them free shipping when it should not have.