Hello,
My store has two options for customers to choose from when checking out: pick up and delivery.
The automatic email sent when the order is fulfilled is the same for either options. How can I change it?
Topic summary
Need: Send different automatic fulfillment emails based on checkout choice (local pickup vs delivery). Currently, both options trigger the same email.
Suggestion offered: Turn off the default fulfillment auto-email and maintain two separate templates—one tailored for delivery and one for local pickup.
Where to change: In Shopify admin, go to Settings > Notifications to view and edit email templates.
Follow-up request: The store owner asked for detailed, step-by-step instructions on how to implement this (disabling the default email, creating/applying two templates).
Status: No step-by-step solution or final configuration shared yet; the thread remains open with an outstanding need for detailed guidance. No images or attachments are central to this discussion.
If I’m understanding correctly, you may have to disable the fulfillment auto email and instead use two templates. Delivery and local pickup.
how can I do that?
at admin, go to settings then notifications. There should be a huge list of email templates for emails.
I need more details and step by step