How can I customize confirmation emails for specific products?

Technical Q&A
1

Hi guys

We want to have a different confirmation mail for one of our products. The reason is that we want to add more information for this specific product.

Here a simple example:

Product A (normal confirmation)

Product B (different confirmation)

If our customers buy product B they need additional information an therefore should receive another e mail confirmation.

Is this possible?

Thanks for helping!

Best regards

Leo

2

Yes, it’s possible to have a different confirmation email for specific products in Shopify. One way to accomplish this is by using Shopify’s email triggers and conditional logic to send a different email for certain products.

Here’s an overview of the steps you can take:

  1. Create a new email template in the Shopify admin under Settings > Notifications. This email template will be used for Product B.

  2. In your existing order confirmation email template, use conditional logic to check whether Product B is included in the order. You can do this by checking the order’s line items and checking the product ID or title of each item.

  3. If Product B is included in the order, use Shopify’s email triggers to send the new email template you created in step 1, instead of the default order confirmation template.

{% for line_item in line_items %}
  {% if line_item.product.id == 12345 %}
    {% assign use_new_email = true %}
  {% endif %}
{% endfor %}

{% if use_new_email == true %}
  {% capture email %}
    {% include 'product-b-confirmation-email' %}
  {% endcapture %}
  {% include 'email-footer' %}
{% else %}
  {% capture email %}
    {% include 'order-confirmation-email' %}
  {% endcapture %}
  {% include 'email-footer' %}
{% endif %}