Bump! Can’t it just be a blank field? So we can choose the time we want or leave it blank? We make frozen yogurt, our products are ready in 20 minutes, not an hour!
Topic summary
Merchants are seeking ways to customize or remove the mandatory “expected pick up time” dropdown in Shopify’s local pickup settings, as the preset options (usually in hours/days) don’t match their business models—particularly for made-to-order items requiring weeks, custom scheduling, or immediate pickup.
Attempted Workarounds:
- Editing checkout language via Settings → Checkout → Checkout Language to change displayed text (mixed success reported)
- Modifying theme language files under Themes → Actions → Edit Languages
- Using CSS to hide pickup time text on product pages
- Editing email notification templates to customize pickup messaging
- Adding custom scripts to the order status page
Current Status:
A recent update (post #26) reveals Shopify has removed the ability to override this field through theme language settings and deprecated the “custom” option in their API. The pickupTime field is now mandatory according to Shopify’s admin API documentation. One user has escalated directly to Shopify’s technical team for clarification.
Key Frustration:
Merchants express ongoing dissatisfaction with Shopify’s lack of flexibility on this basic feature, particularly the automated “ready for pickup” emails that don’t align with actual production timelines.
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