hello good evening, i'm jaqi from shopify account [sgind2022@gmail.com, ](mailto:sgind2022@gmail.com,)
i want to deactivate shopify shop because i can't generate sales from shopify.
and I haven't used a shopify account for a long time, while the bill keeps coming into my account,
please process it immediately because I haven't used the shopify account for a long time.
Hey @Jaqi !
I hope your day is going well! I am sorry to hear that you wish to deactivate your store.
It seems that you haven’t fully shut down your store here and that is why the invoices have been generating. You can actually deactivate the store yourself by following along with our help doc here.
Alternatively, you can always reach out to our helpful live support here, and they can help you get sorted and close your store on your behalf.
In saying that, I am curious as to why you may not be generating sales. If you’d like to drop your store URL, I’d be more than happy to check it out and offer some tips and guidance - just let me know!