I have paid my outstanding bill to shopify so I could deactivate my account. For some reason it seems like shopify will not allow me to deactivate my account. Could someone please help me deactivate my account as soon as possible. Thank you and have a nice day.
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Hi, @Shaii . I can definitely look into this with you. Do you mind if I ask why you want to close your account? If you have any questions about features or settings I’d be happy to help! I also have a few more questions to make sure I give you the best advice for your situation:
- Can you walk me through the steps you’re taking to deactivate your account?
- Are you seeing any error messages after trying to deactivate?
If you are following these steps to deactivate your account and you’ve paid your outstanding bill, your account should be successfully deactivated. If it’s not, I would need more information to help further. If you are still having trouble after following those steps, and you are not seeing any error messages explaining the problem, I’d recommend reaching out to our live support team here. I’m not able to see your account details over the Shopify Community, but if you reach out to us there we would be able to review your account in more detail.
You can follow these steps to request support:
- Start on this page.
- Log in to your account.
- Select a topic most related to your question or problem.
- Continue to the support options listed under the suggested articles and guides.
Please let me know if you have any questions.
I would like to deactivate mine as well so I can work on a new shopify site I wanted to pay my balance in payments or be absolved of any past bill as I was in mourning over a loss I suffered. I was unable to see my site was hacked during Covid and when I was seeking Shopify help on Facebook others were hacked, Zelle? No help thus far, but I am ready to start over with Shopify if they will work with me. Thanks whoever has helpful solution