I am trying to deactivate my store and it showed to me wrong password.I reset my password and the same thing happened.I cant find where i can open a ticket and generally to speak with customer support.
Hi, @bati97 !
Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.
May I ask if there was a particular reason why you are looking to deactivate your store at this time? I’d be happy to discuss things with you and would love to learn more about your business and hear some of your goals to see how we might be able to help you grow now or in the future.
If you are still looking to deactivate your store, then you will need to ensure that the store you are recovering matches with the store you are resetting your password for. We do have a URL recovery tool here that gives you a list of every store connected to the email you input. It would be worth checking out your recently used emails to see if there are any other stores associated with your shop.
If you are still having issues, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Feel free to let me know if you have more questions!
Thank for responding.I want to create a new store,thats why.This waw my 1st store.So i want to deactivate this.Again it showed me as wrong password.
Hi again, @bati97 !
Thanks for providing that additional information.
I’m happy to hear that you’re looking to start a new store. Is there any data that you need transferred to your new store? If so, we have a guide on how to use CSV files to transfer information. Since your account recovery tool is not working, it is best to reach out to live support as we’ll be able to share additional tools to recover and deactivate your account. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center.
If you have any other questions on how to get in touch with support, feel free to follow up and let me know! Additionally, I’m always looking to help out merchants with ideas or feedback related to their stores. What type of business are you looking to start?
For some reason i cant reach the live support ,i cant find where it is.