hello!
I had a Shopify subscription, but I haven’t used it for the past three months. I forgot about it, and Shopify charged me $3. I wasn’t too worried about that, but now I have been charged $32, which failed because I don’t use my card often. I want to deactivate my store, but it shows that I have an outstanding bill. I haven’t had any orders, and I don’t want to pay $32 for nothing. Can you please help me with this?
Hi,
Go to setting → plan deactivate your store also shopify provide documentation look https://help.shopify.com/en/manual/your-account/pause-deactivate-store
Hi, @iraklikobaxidze .
Welcome to the Shopify Community!
I understand that you have recently been billed $32 for a store you no longer use, as well as a $3 charge. You mentioned that you’d like to deactivate the store however, you’re unable to due to the outstanding bill.
I recommend contacting our team via the Shopify Help Center, so we can look into assisting you with the closure of your store. When accessing the Help Center, please type your question to the Help Center Assistant in order to be connected to a Support Advisor. If you have any questions on the process or need help navigating the Help Center, please feel free to share your questions here.
I hope this helps!