I need to remove a product from my store that is trademarked, but my store admin is unavailable. How can I remove this product that infringes the rights when I can’t log in to remove it? I have until January 21st to solve this and the store doesn’t close.. can anyone help me?
Hi, @gabrielventura !
It is best to reach out to our support team via live chats so you can speak to our Support Advisor team. The team there can chat with our higher support team to see if we can re-open the store so you can remove the product you need to.
You can contact our team here to start a live chat. I’m sure this will be resolved for you soon, and that your store will be back up and running! Do let me know how you get on, I want to be sure you get through to our team.