Merchants are struggling to remove express checkout buttons (Shop Pay, PayPal, Google Pay, Apple Pay) that appear prominently during checkout, causing customer confusion and cart abandonment.
Core Problem:
Customers mistake these express options as the only payment methods available
Particularly problematic in regions where these methods arenât dominant (e.g., Netherlands uses iDEAL for 59% of transactions vs. PayPalâs 5%)
One merchantâs testing showed 50% of users couldnât complete purchases, believing they needed accounts for these services
Working Solutions:
Current workarounds:
Disable express payment providers entirely via Settings > Payments > Manage (removes them from final checkout too)
Use third-party apps like âBeSure Checkout Rulesâ or âYagi Express Payment Hiderâ (works for new customers primarily)
Switch to Shopifyâs one-page checkout layout (helps visibility of standard payment options)
Add clarifying text near buttons explaining other payment methods available on next page
Some themes (like Yuva) offer option to revert to three-page checkout
Deprecated methods:
CSS/Liquid code solutions no longer work since checkout.liquid is being phased out
Checkout Extensibility doesnât currently provide equivalent control
Status:
Shopify acknowledges the issue and claims improvements are âon the roadmap,â but no timeline provided. Merchants express frustration that this isnât a simple toggle setting, especially given regional payment preference variations.
Summarized with AI on November 10.
AI used: claude-sonnet-4-5-20250929.
Can anybody tell me how to remove these delightfull express checkout buttons that are causing 50% of my customers to leave my website without completing their order?
These buttons are mistakenly causing my customers to believe that these are the only payment options offered by my website.
Can anybody advice on a piece of coding to remove them? These express checkout buttons only seem to be visible inside the cart section (see below screenshot), but I have heard that sometimes there are also visible on the product page. I just want to delete them from my website entirely.
I tried looking at older posts but none of that code seems to work anymore as shopify has updated it.
Sorry to hear that the Checkout Express buttons have been confusing some of your customers at checkout. Did you use a heat map app to find out what was causing your customers to abandon their cart? Curious how youâve collected this feedback!
As for removing them, what theme are you using? We did share an article in the Community on how to remove the Express Checkout buttons from first checkout page - have you tried this? This tutorial is an advanced tutorial. If youâre using a free Shopify theme, our team may be able to help you with implementing this tutorial. To make this request, you can reach out to our Support team directly. If youâre using a third-party theme, then youâll need to ask another Community user for some assistance, or perhaps hire a Shopify Expert.
I collected the feedback by having 50 facebook friends go on my store to make a purchase and give me their overall feedback. All contestants were Dutch. Over 70% of the respondants mentioned that they didnât like the checkout screen were you need to provide your information (the information page). The reason they gave was that it showed ââshop pay, paypal, and google payââ checkout buttons.
Furthermore 50% of these interviewed mentioned that were not able to complete their purchase because they did not have a paypal, shop pay, or google pay account, and were reluctant to go to the trouble of making one. In other words they thought that these 3 checkout options were the only payment options available.
This outcome makes a lot of sense because when you do some research online you can find that in the Netherlands, 59% of all online payments are made through IDEAL. Paypal accounts for 5% of the Dutch ecommerce transactions, and credit card payments for 10% (visa, mastercard and all others combined). Shop pay and Google pay werenât even on that list.
In other words these express checkout options might work in a country like the United States where these payment options are common, but will not work in other countries that have their own dominant local payment providers.
Finally I managed to solve this problem by going into my shopify settings > payments > payment providers > manage. In this menu I disabled shop pay, paypal, apple pay and google pay. This solved the problem for me and the express checkout buttons are now no longer visible on the information page of the checkout process. However, they are also no longer available as payment options on the final screen of the checkout process.
This is really an unnecessary workaround, and shopify should simply make an option to disbale these express checkout buttons without losing these payment options at the final checkout screen.
Seems like shopify cares more about earning money from promoting these payment options than their customers.
Thanks very much for your detailed response, and apologies for my delay. Following your explanation, I do understand the frustration regarding this setting since your customers have given you some critical feedback regarding their checkout experience. Iâm glad youâve found a workaround for now, but also understand that disabling these options all together of course is not ideal.
Alternatively, one option is to see if an app such as Easy Hide works with your theme to hide the express checkout buttons. Another option is hiring a Shopify Expert or third-party developer to have the checkout buttons removed from your current theme (since our tutorial does not work for your theme). Another thought is reaching out to your theme developer directly and ask if perhaps they have recommendations for getting this done. Lastly, perhaps another Community member can assist with some coding recommendations for you, as this is out of our scope of support since youâre using a third party theme.
Regardless, we highly appreciate the feedback on this feature in the checkout, especially how itâs affecting your customers in the Netherlands. I have submitted this feedback on your behalf to our developers. While we canât guarantee any changes, the more feedback we receive the better. Thanks again for your detailed reply and research information youâve shared.
I have the same issue here. I followed the code and it worked for a few days. However, it stopped working when I check my website today. Could you help me with this?
Thanks for joining the thread. Great work implementing the tutorial, however Iâm sorry to hear it seems to have stopped working on your store.
Theme customizations at this level are considered an advanced customization and are out of our scope of support. That being said, if youâre using a free Shopify theme, our Themes team may be able to help you implement this tutorial. To find out if this may be possible, youâll need to reach out to our Support team directly and make this request.
If youâre using a third party theme, then youâll need to reach out to a developer for support, such as a Shopify Expert. As well, you can always make a detailed post in our Community Design board regarding the issue and hopefully another Community user will be able to help!
in the UK and agree with the poster 100% - paypal charges a lot more in feeâs than the banks and customers are pushed towards paypal initially, would love to remove from the initial leads to payment but not accepting altogether is not an option i would wish - initial lead in to payment should show all methods accepted when setting up
Same here. Customers emailing me why I only accept paypal and Google pay. Come on Shopify!? Guys just have a look at the checkout of DAWN theme on a mobile device. all you can see are these horrible buttons even before you add your adress and stuff. this is just stupid and being like that for a long time.
Absolutely the same, I cannot understand why they do not just enable this as an option in the checkout options. It is literally a 5-min task that a junior dev can do. There are no side effects if you deploy it with a default value, which is the same behavior as now. Please, SHOPIFY put this in place ASAP.
The link to your blog post is broken. The Express checkout is a very annoying feature that should be optional and easily disabled by a toggle switch in settings.
Iâve used the Hide PayPal in Cart app - it no longer does what it claims. Iâve tried to install the Express Checkout Hider - it isnât working.
Please natively disable this feature in Shopify.
Itâs really beyond ridiculous. In the last 3 years, Shopify only managed to do the most useless stuff or even broke core features and hasnât implemented a single useful new change. They wonât implement anything, they probably have some special deals with those providers.
This link you provided for " remove the Express Checkout buttons from first checkout page " does not work⌠it just links to your blog. The other link you provided to remove âdynamicâ checkout does not work because dynamic checkout option is not in the place described.
Has this issue been solved yet? Itâs two years later so I am wondering if a disable toggle/option was added in âedit default theme contentâ? It does seem that the âexpress checkoutâ with the limited payment options is an add for these payment companies. Itâs not only a distraction, but itâs actively discouraging business for shopify users. Disabling the express checkout would be a very easy customization to add for shopify users. The fact that it bothers so many people, and would be easy to fix, makes it seem that there is an ulterior motive. If these companies are paying you, I think you could be transparent about it. You do offer a great product and Iâm sure many people would understand that you need to make money and this is an easy way to do it.
@Hilary_3 This is a regular issue for us, especially when customers want to use AfterPay or Laybuy.
And after stepping through the process on mobile myself, itâs actually pretty confusing because when you tap âAlternative payment methodsâ (which isnât obvious to begin with) it takes you back to the very start of checkout. You actually think somethingâs broken.
Because of this, one recent customer said they didnât trust our check-out because it was broken but we regularly field questions like âHow do I pay with AfterPayâ or âWhere is AfterPayâ or âYou say you accept AfterPay but itâs not thereâ.
Donât we get charged extra fees for non-Shopify payments anyway? Hereâs hoping youâre not pushing customers away from their preferred alternative payment methods, itâs not their fault - right?
