Hello @jaki2185 , You will need to cancel the subscription plan from your store. Please open your store and go to settings from there you will find “Plan”. This is the place from where you can cancel your subscription.
Regards,
Osama Farooqi
Topic summary
User closed their business (Jaki Collections) and asks how to delete their Shopify account to stop monthly billing, noting that customer service phone numbers aren’t working.
Suggested resolution: Cancel the store’s subscription from the Shopify admin. Steps provided: open the store, go to Settings, then Plan, and cancel the subscription from there to stop billing.
An accompanying screenshot illustrates the location of the Plan section and where to change/cancel the plan (image is used to show the exact UI path).
Status: No confirmation that billing was stopped or that the account was fully deleted. The reply addresses subscription cancellation to stop charges, but whether full account deletion is required or possible beyond canceling the plan remains unanswered.