I did not write down where I put the code for the newsletter pop up that I created in Convertkit for my store. Unfortunately, I deleted the form on convertkit thinking that would remove it, but clearly the code still finds that form. How can I change the code back to not make that subscription request pop up? It isn’t user friendly on mobile so I want to take it out. Thanks
Topic summary
A user accidentally deleted a ConvertKit newsletter popup form but forgot where they placed the code in their Shopify store. The popup still appears because the code remains in the theme files, and it’s not mobile-friendly.
Current issue:
- The popup code is still active despite deleting the form in ConvertKit
- The user wants to remove it but doesn’t remember the code location
Solution provided:
- Navigate to theme editor → Edit code → Look in liquid files
- The code should be located at the bottom of the theme page
Status: Initial troubleshooting guidance given; user needs to locate and remove the embedded code from their theme files.
Go into your theme - edit code - liquid theme page - it should be at the bottom.