How can I disable a pop up display on my ecommerce store?

Topic summary

Main issue: An unwanted popup appears at the bottom-left of a Shopify store for new visitors after some time. The store owner couldn’t locate its source in the theme or code.

Evidence: A screenshot was requested multiple times and then provided. The image is central to identifying the popup’s position and behavior.

Proposed fix: Add custom CSS to hide the popup element.

  • Steps: Online Store > Theme > Edit code > Assets > theme.css > paste at the bottom:
    .needsclick { display: none !important; }

Outcome: The store owner confirmed the CSS fix successfully removed the popup.

Status: Resolved. No further questions or disagreements remained.

Summarized with AI on February 20. AI used: gpt-5.

I have a strange problem with my shopify store.
As you can see on pictures attached I have a pop on the bottom left of the screen.
This comes up when a new customer is on the site for a certain time.

But I can’t find it anywhere in my store or code, can somebody help me disable it?

www.croom-sanitair.nl

Greetings,

@sanderdame There are not attachment. Please send me.

I have posted it below now! :slightly_smiling_face:

@sanderdame
Kindly Share Screenshot of it. Where is the popup.

Hi @sanderdame ,

You can follow the instruction below:

  1. Go to Online Store->Theme->Edit code
  2. Asset->/theme.css->paste below code at the bottom of the file:
.needsclick {
display: none !important;
}

If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any further questions.

Thank you very much ,this worked!