How can I disable other shipping methods for local delivery eligible customers?

Shopify Apps

Topic summary

Issue: Customers eligible for Free Local Delivery (by specific postcodes) are choosing Free UK Delivery, causing orders to be processed as national and delaying faster local fulfillment.

Shopify limitation: Directly disabling other shipping methods based on postcode at checkout isn’t supported natively (postcode-level differentiation isn’t possible out of the box).

Proposed solutions (third‑party apps):

  • Multi Carrier Shipping Label: Create a shipping zone (a defined region in Shopify by country/postcodes) for eligible postcodes and apply rate rules so Local Delivery is shown to those customers, while others see Free UK Delivery.
  • ShipRight: Hide Free UK Delivery when the customer’s postcode matches Local Delivery eligibility. Steps: list “Free UK Delivery” in Additional shipping methods, add eligible postcodes in Postal/zip codes so only Local Delivery appears at checkout. A screenshot is included for guidance.

Status: No confirmation of implementation by the original poster; discussion remains open with actionable app-based approaches.

Summarized with AI on December 26. AI used: gpt-5.
1

We have two shipping methods for customers:

Free UK delivery

Free Local Delivery (based on specific postcodes)

Problem: customers eligible for local delivery keep choosing Free Delivery and so they get processed along with national orders in error or they wait longer when we could have their orders out and delivered in a day.

Question: is there a way of disabling all other shipping methods if a customer is eligible for the local delivery shipping method?

Thank you!

2

Hi @StevetUK ,

Unfortunately, this is not possible directly with Shopify since it requires differentiation based on postal codes. However, our Multi Carrier Shipping Label app can be of help here. To handle this, you can create a shipping zone with all the required postal codes for which you offer “Free Local delivery”. You can now create a rule for shipping rates such that when customers from this zone comes at checkout, Free Local delivery is shown and for all others, Free UK Delivery is applied.

For any help required, you can contact our support or directly give a call at 1-831-267-6349.

3

Actually there is a nice solution to this problem. You can hide the Free UK Delivery option for customers eligible for Free Local Delivery based on specific postcodes using the ShipRight app. To do that, follow the below steps:

  1. Add Free UK Delivery in the Additional shipping methods field.
  2. Add the specific postcodes for Free Local Delivery in the Postal/zip codes field like the below screenshot.

uk-postalcode.png
uk-postalcode.png754×809 46.7 KB

Now, customers in the specified postcodes will not be able to select Free UK Delivery at the checkout, ensuring they only choose Free Local Delivery. Hope you find it useful.