Hi Team,
When clients go to checkout, the shipping options are presented but the cheapest option is automatically selected. The issue we’re having is that the cheapest option that’s presented is only available to our subscribers and not to everybody. So I’m wondering if there’s a way for this to be disabled so that the cheapest option isn’t automatically selected.
Thank you.
Welcome to the Shopify community!
Thanks for your good question.
Sorry for that , you are facing issues,
Kindly contact to the Shopify Support team they will help you.
to fix out your all issues.
Check out this link:
https://help.shopify.com/en/questions#/contact
Let me know if you need any other help,
we are happy to help you.
Thank you.
Hey, @jesspeletier ! Welcome to Shopify Community!
At this time it’s not possible to disable the auto-selection of shipping rates at the checkout. I understand how the feature can positively impact your business so I’m glad to submit it as a feature suggestion to our platform development team. While it’s not an immediate solution, rest assured that we take these suggestions into consideration when creating updates. If we decide to disable the auto-selection of shipping rates, we’ll publish an update on our changelog.
Even though the solution you were thinking of isn’t feasible, there’s another solution that I believe may help with the situation. Since you’re only offering the cheapest shipping rate to a specific group of customers (in this case, your subscribers), I suggest looking into an app that offers shipping rates by customer type. I’ve found one that you can try: Bespoke Shipping. This way, you won’t need to show the special shipping rate to all your customers and it prevents the possibility of them selecting a shipping rate they’re ineligible for. Feel free to give it a go! If you have questions about the app, you’re welcome to contact their support team through the details found on the Support tab of the app listing.
Yes, you can disable the cheapest shipping method using the ShipRight app. First add a tag like Subscriber to all of your subscribed customers account.
Open the ShipRight app and click on the Create rule button.
Click on the Select this combination button under Essential 1.
Click on Add a condition button and select Customer Tags.
Select if not found and write Subscriber.
Set a rule name.
Add your cheapest shipping methods in the shipping field.
Click Save.
That’s it! Now your cheapest shipping methods will be hidden from all non-subscribed customers at checkout.
