How can I disable the Reamaze chat widget on my website?

Store Design
1

Hello, I manage our company website, https://heatredefined.com/ .

Our previous developer installed Reamaze on the site five (?) or so years ago, and since then our Tech Support people have decided that they do NOT want the chat widget to be visible, as they do not have the manpower to handle it.

I have looked everywhere that I can think of, and I cannot disable the widget. I’m not super-experienced here, but I did a site-wide code search (thanks ezfycode.com) and the only place I can find any code for this is in our theme.liquid file, and another theme.liquid file our developer made.

I put the {% comment %} and {% endcomment %} tags before & after this code in both files, then deleted the code entirely, but the widget is still showing up.

Then I went into Reamaze and regenerated the widget and published it, to make it brown, open up showing the FAQ function, etc, then I unpublished it but all that does is revert back to the stock blue widget design.

–Any idea how to disable (erase) the Reamaze chat widget? I want to keep the FAQs for another part of the site, so I’d rather not get rid of Reamaze entirely.

Here’s the code on the theme.liquid pages, in case it helps (but again, even deleting this does not get rid of the widget):

{% assign popup_trigger = ‘#support-link,[href=“/contact”]’ %}
{% assign kb_selector = ‘#reamaze-kb’ %}

Thanks!

2

Okay, I did find one workaround that seems to do the trick for now.

I went into Edit Embeddable in Reamaze and was able to make the icon size 1 px x 1 px. So now it’s appearing not to show at all, which is what I wanted.

Thanks