Hey, i still have monthly bills on a shopfiy store connected to a paypal account (lukevandenhooff@yahoo.com) but i think that the account thats connected with it is my old school email that has now been suspended for me as student as i just moved on. Could i possibly get my paypal email listed above disconnected from the shopify bills or get to change my email in any other way? The email has been suspended for me for almost a year now. Only just noticed that it maybe still has a running shopify store because i got billed for a store im not even using for over a year.
Eunice here from Shopify, thanks for posting, and welcome to the Community!
It sounds like you still have an active store, which is still being billed for. What we’ll need to do here is help you access your store so you can close it, or, help you change the payment details if you wish to keep your store open. Please contact Shopify Support via chat, callback, or email through the Shopify Help Center. This video clip shows you how to access the chat and email option. If you would prefer to speak with someone over the phone, then you will need to log in to your store when prompted to view the callback option. If you’ve forgotton your log-in details I recommend selecting the chat open.
We look forward to hearing from you soon and helping you with this. Cheers!