How can I edit the 6 digit pin email for new customer accounts?

Store Design

Topic summary

Editing the 6‑digit PIN email for new customer accounts. A user wants to remove the postal address from the footer of the PIN verification email but cannot find where to customize this template in the usual customer email settings.

  • The 6‑digit PIN email refers to a verification code sent to customers during the new account authentication flow.
  • The existing customization paths for customer notifications do not appear to include this specific email.
  • Another participant asked if a solution was found, indicating the same issue.

Status: No solution or official guidance shared. The discussion remains open with unanswered questions about where this template can be edited or whether it is editable at all.

Action items: None identified. Participants are seeking a method or location to modify the PIN email template, specifically to remove the address in the footer.

Summarized with AI on December 24. AI used: gpt-5.
1

Hi, i was wondering is there any way of editing the emails that are sent to customers with the 6 digit pin with the new customer accounts feature? I can’t find it where i normally customise customer emails. I want to remove the address from the bottom of it. Thanks

4 Likes
2

were you able to figure this out? it is also happening to me