How can I edit the response text on my contact us form?

Store Design

Topic summary

Editing the confirmation message shown after a contact form submission is done through the theme’s language settings, not directly in the form itself.

  • Suggested steps:
    • Go to Online Store > Themes.
    • Open the theme’s … menu and select Edit language.
    • Search for “Post success” in translations.
    • Find the Contact form section.
    • Change the text and save.

A follow-up question raises a limitation: the site has multiple contact forms for different purposes, and there is a need to show a different success message for only one form.

At this stage, no solution is provided for per-form customization. The discussion remains open on whether separate contact forms can have different response texts, or whether the language setting changes the message globally across the theme.

Summarized with AI on March 7. AI used: gpt-5.4.
1

Hi,

I’d like to change the text after someone has submitted a contact us form on my site. It currently says ‘Thanks for contacting us. We’ll get back to you as soon as possible.’ but I’d like to change this.

Where do I change this please?

1 Like
2

@quiztrail

You just need to edit the “Language” values of your theme.

1] In admin, choose ONLINE STORE > THEMES.
2] Locate your theme and click the “…” button
3] Choose EDIT LANGUAGE.
4]Type “Post success” in the FILTER TRANSLATIONS
5] Look for the section CONTACT FORM.
6] Edit the text
7] Click SAVE (Top right)

2 Likes
3

Hi,

Thank you for your reply. Is it possible to change the response on only one contact us form? I have multiple forms on my website for different purposes and want to have different responses to the forms.