How can I effectively block a customer from my online store?

Shopify Discussion
1

Hi there,

What’s the best way to block a customer that you don’t want to do business with anymore?

Is there an app out there that people are happy with for doing this?

Thanks

A.

2

@Andy-Smyth – I’ve had merchants successfully use Shopify’s own Fraud Filter app to tackle this issue. It allows you to block customers by some parameters. There is a pretty long thread dedicated to the question you asked at Blocking/Blacklisting Customers; you may find more ideas there.

Hope this helps, Mario

1 Like
3

It is possible to block effectively a customer from your online store using the Cart Lock https://apps.shopify.com/cart-lock app. First assign the customer to a customer tag called “Blacklisted”. Then follow the steps below:

  1. Open the app and click on the “Add a new rule” button.
  2. Click “Add a new condition” and select the “Customer tags” then add “Blacklisted” in this field.
  3. In the “Error message” field, add an appropriate message which will be displayed in the checkout page.
  4. Save the rule.

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Now the customer will not be able to do any business with you anymore.