Hi again, @corp41 !
Thanks for getting back to me here and for sharing your ticket number.
I can see that that specific contact has been escalated to our Payments team, that’s great!
That is the first and only place you’ll be able to get an update on your query, so I would keep an eye out there for a reply in the coming days.
I’d also avoid replying there or creating further contacts for this issue, as that may serve to slow our ability to support you rather than expedite it.
Just sit tight and keep an eye out for the email reply on your ticket number shared here so you can work with our escalated team from there.
All the best!