I have been searching for Shopify’s support information for the past hour+. I have tried their phone number that is out of service, I’ve tried their email that is no longer accepting emails. I have tried looking at all the discussions and all the solutions which seem like total bogus! I’ve tried usi…

Hey, [email removed] Harry43 ! Welcome to Shopify Community! Do you have an account-specific concern, or an issue that requires us to access your account? If so, I’d love to ensure you get the support you need. Our ticket creation process has changed throughout the years, and we no longer offer suppo…

[avarg88_0-1741871469970.png] Their chat support is a joke.

This is what your chat support looks like. hours of time=no help. This is gross actually that this is what we pay for. [avarg88_1-1741871789494.png]

[avarg88_2-1741872334019.png] This is what we pay for. An hour away from my business for nothing.

And right back to where we started an hour ago [avarg88_3-1741872494652.png]

its impossible to contact a live agent even through that AI process youre describing. it keeps asking me to enter the queue to chat with a Support Advisor. whats a queue ??? you need a live customer service with a phone number we can call and speak with somebody for help. you charge us all these fe…

Why is there not a live person here? This is a bunch of BS you owe me money back and I can’t talk to anyone! This is total Fing BS! And not away to run a business!

Did you ever get your payout? They started holding my funds last week and I can’t seem to get hold of anyone who can answer why my funds are held and when they will be released. I’ve been with Shopify since 2017 and their lack of customer support is just astounding -

this method to retain customers is unacceptable. I am so frustrated that all I want to do is transfer my shop somewhere and never suggest Shopify as a platform. The only reason I decided to change providers was because there was a customer service phone number and I got a live support advisor. Now i…

I think we should start a class action lawsuit.

For sure . I switched to Shopify 2019 because of their 24 hours customer service.

How can I effectively contact Shopify support?

Shopify Discussion

bigzmtg May 12, 2025, 5:56pm 113

To anyone who may read this, DO NOT USE SHOPIFY. They do not have ANY customer service whatsoever and are only here to steal your money. Shopify is GARBAGE.

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How can I effectively contact Shopify support?

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