I have been searching for Shopify’s support information for the past hour+. I have tried their phone number that is out of service, I’ve tried their email that is no longer accepting emails. I have tried looking at all the discussions and all the solutions which seem like total bogus! I’ve tried usi…

Hey, [email removed] Harry43 ! Welcome to Shopify Community! Do you have an account-specific concern, or an issue that requires us to access your account? If so, I’d love to ensure you get the support you need. Our ticket creation process has changed throughout the years, and we no longer offer suppo…

Hello. Hope all is well. I did get through with chat support and I was told that there is no email or phone support at the moment. At that point I was done. I wanted help with digital products but I figured it out. If you don’t mind, what do you need help with? If I can help I will.

So kind of you. I had an issue with Int’l Shipping but it turned out to be a temporary Shopify glitch. But I completely agree with you; Shopify used to have the greatest support of any company I know. And now, it’s come to this, I presume, in the pursuit of higher profits.

Nope, never did receive any help.

This is an absolute disaster. How have you not prepared for this? How is this even a remote possibility? This is a piece of garbage. I’d rather use a pen and paper

That option when you click on support for Shopify, redirects you back to your own Shopify store. If I am trying to help a customer answer a question, that does not help me get in contact with anyone. I would think there should still be a support email that you can reach out to for support.

Hi Summer, I wonder if you’ve read the comments here? It seems your instructions are misleading, and you are trying to redirect people to run in circles. Is this the only solution you can offer? I really hope there’s a way around this because Shopify just raised its prices and honestly there’s t…

Out of curiosity, are you considering migrating your store? I’ve worked so hard on mine for over a year, but with 0% customer service now, it seems extremely risky to end up stuck in a problem with no hope to fix an issue. Am I the only one that sees this as a dealbreaker?

Hello there, out of curiosity, are you considering migrating your store? I’ve worked really hard on mine for over a year, but with 0% customer service now, it seems extremely risky to end up stuck in a problem with no hope to fix an issue. Am I the only one that sees this as a dealbreaker?

How can I effectively contact Shopify support?

Shopify Discussion

gerald_z December 5, 2023, 12:53pm 22

So Shopify is assuming that their system will never have an error? And there is no way to report that error so that it can be addressed? The chatbot is a joke.

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How can I effectively contact Shopify support?

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