I have been searching for Shopify’s support information for the past hour+. I have tried their phone number that is out of service, I’ve tried their email that is no longer accepting emails. I have tried looking at all the discussions and all the solutions which seem like total bogus! I’ve tried usi…

Hey, [email removed] Harry43 ! Welcome to Shopify Community! Do you have an account-specific concern, or an issue that requires us to access your account? If so, I’d love to ensure you get the support you need. Our ticket creation process has changed throughout the years, and we no longer offer suppo…

Hello there, out of curiosity, are you considering migrating your store? I’ve worked really hard on mine for over a year, but with 0% customer service now, it seems extremely risky to end up stuck in a problem with no hope to fix an issue. Am I the only one that sees this as a dealbreaker?

Yes I am definitely considering it. I will be looking into other platforms such as beacon

We cannot access our Shopify account. We cannot open a ticket or contact Account Support because when we try, we get an error page. There are multiple different errors that have appeared. Sometimes saying to refresh, sometimes saying I don’t have access, sometimes saying Shopify Help is not working.…

So Shopify can fraudulently charge random people $399.00 that don’t have any Shopify accounts or stores, and then evade all accountability by using an AI bot that barely functions properly? Who do we contact about Shopify fraudulently charging peoples’ bank accounts? The federal government? This is…

Absolutely ridiculous you can not call a company anymore for support. Bunch of lazy bleep. I will be reporting Shopify to my local government.

I signed up with Shopify in early 2021 & the selling factor was 24/7 Live Tech Support (I wouldn’t have transferred my business to Shopify if the only way to get support was Online Chat or Email). I have spent an unbelievable amount of money transferring my business to Shopify & in 2023 Shopify has …

i have a billing issue, i need to contact the support team, could you please help

I have a billing issue, i neede to contact the support team, could you please help

Hey @KaotarGhazi . Thanks or reaching out on this thread. If you are in need of assistance regarding your billing with your Shopify store - you will need to speak with our live support. Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to…

How can I effectively contact Shopify support?

Shopify Discussion

Ineedsomehelp12 February 14, 2024, 9:04pm 31

OMG! No support?? I’ve been trying for 3 hours to sort issue. I’m done with Shopify

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How can I effectively contact Shopify support?

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