I have been searching for Shopify’s support information for the past hour+. I have tried their phone number that is out of service, I’ve tried their email that is no longer accepting emails. I have tried looking at all the discussions and all the solutions which seem like total bogus! I’ve tried usi…

Hey, [email removed] Harry43 ! Welcome to Shopify Community! Do you have an account-specific concern, or an issue that requires us to access your account? If so, I’d love to ensure you get the support you need. Our ticket creation process has changed throughout the years, and we no longer offer suppo…

Good morning, Can you please assist me? Why did shopify charge me twice for the same month? I need my money back!

Seems like an ongoing issue with Shopify! My apps even gave me all my money back for 4 months and Shopify says I still owe it, they didn’t credit me months I’ve paid and sent them bank statements for and still they say I haven’t paid, my store has been closed since June and I cant get any answers. O…

How do you propose to uninstall an app on a closed store, anything you try and do it takes you to billing!?!?

That all it seems like that Ive been going in circles since April with no real answer or solution.

This is not true. You can “chat” with a member of the support team but no way you can “speak” with them, There’s a BIG difference.

Shopify’s Lack of Support for Small Businesses – I want to share my story as a cautionary tale and to shed light on how Shopify has failed to support small businesses, even those like mine that have generated over $1.2 million in sales on their platform over the last few years. This summer, we fac…

Shopify’s Lack of Support for Small Businesses I want to share my story as a cautionary tale and to shed light on how Shopify has failed to support small businesses, even those like mine that have generated over $1.2 million in sales on their platform over the last few years. This summer, we faced…

The same thing just happened to me and I deactivated my store after being charged last time. Support agent on the chat was trying to tell me I must have another store. Ridiculous

Your AI assistant has an IQ of 1. Your support advisors are unhelpful and lack understanding of the issues. Where can we complain?

How can I effectively contact Shopify support?

Shopify Discussion

Barry_Harrison November 12, 2024, 11:00pm 45

You might try contacting your credit card company and reporting fraud.

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How can I effectively contact Shopify support?

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