I have been searching for Shopify’s support information for the past hour+. I have tried their phone number that is out of service, I’ve tried their email that is no longer accepting emails. I have tried looking at all the discussions and all the solutions which seem like total bogus! I’ve tried usi…

Hey, [email removed] Harry43 ! Welcome to Shopify Community! Do you have an account-specific concern, or an issue that requires us to access your account? If so, I’d love to ensure you get the support you need. Our ticket creation process has changed throughout the years, and we no longer offer suppo…

It’s frustrating when you’re unable to reach Shopify support, especially with the issues you’ve encountered. Since the direct phone and email support options aren’t working, try reaching out through their Live Chat feature, which can sometimes be accessed even without logging into your main store ac…

I’ve been trying to reach a team assistant for almost an hour now, and the support chat is completely bugged; all the links to support only multiply themselves in the chat… to infinity! At first, this wasn’t a problem, although I soon realized that even the online address associated with my Online B…

Support Chat is BUGGED 110% right now; impossible to click on the links; they multiply themselves to infinity on the chatting platform!

I’ve witnessed and experienced the same today, three days ago, a week ago, and quite frankly … most of the time until now. Set up an online boutique with #Shopify recently, precisely on the 3rd of December 2024, and am very disappointed by all the bugs so far! I’m afraid I won’t even manage to get m…

It’s down almost all the time these days, the past month was terrible, I was hacked 3 times, lost a selling channel via hacking, and now can’t have access to Support Team because Support Chat button multiplies itself to infinite with every touch of the button. It’s pathetic!

#Shopify is on a major downfall, if this continues, it will LOOSE ALL CUSTOMERS & ENTREPRENEURS ALTOGETHER ! Bugs keep happening daily, if not hourly. My account was hacked when I thought it was secured with a 2-Step Verification Process, and I got hacked again! Someone even changed my account in Sh…

Someone at Shopify is hacking stores; I’ve been having a series of e-mails from people that I think are working for Shopify and claim that I can change my Online Store with other 3rd Party Apps (example DHL, Zendrop, Ecom.express,…) yet they email from an anonymous source.

I think we all are tired of multiple BUGS, hacked accounts, things that change without notice into our accounts, and simply the infinite series of bugs pertaining to support chat… which keep us in an undeniably loophole with every click multiplying the link that was shared by AI Support. All online …

Seems like the usual bug. :bug:

How can I effectively contact Shopify support?

Shopify Discussion

JonathanTitor January 13, 2025, 12:14am 66

Did this with me too! I deleted an account I had created, and it reappeared out of thin air this morning! Something is hacked within their systems, or someone is hacking the system from within.

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How can I effectively contact Shopify support?

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