I have been searching for Shopify’s support information for the past hour+. I have tried their phone number that is out of service, I’ve tried their email that is no longer accepting emails. I have tried looking at all the discussions and all the solutions which seem like total bogus! I’ve tried usi…

Hey, [email removed] Harry43 ! Welcome to Shopify Community! Do you have an account-specific concern, or an issue that requires us to access your account? If so, I’d love to ensure you get the support you need. Our ticket creation process has changed throughout the years, and we no longer offer suppo…

Are you seriously saying there’s no human customer service anymore? What exactly am I paying this much money for?

This is extremely grim. They just ended human customer service.

Hey, @thischarmingham ! To clarify, as mentioned in my last reply, you need to chat with the AI assistant to be connected with our support team. The AI assistant helps streamline the support ticket creation process and helps you get connected to the right team, however, this does not mean you canno…

Well I’ve been trying for several minutes and it just cycles and returns no replies. Why is this necessary. The old system worked.

Hi Summer I am having the same issue the help center button is there but won’t let me click on it I have been charged for a app for months codisto and it has not been working or available from the status it was non working months ago yet even this month I was charged where can I go to be refunded ? …

Hey, [email removed] Prettytreasure ! Welcome to Shopify Community! I’d love to help you out. Are you referring to the former Codisto app which is now Shopify Marketplace Connect ? If so, our support team will need to access your account and share it with our billing team to determine if a refund is p…

Why is it ok to take peoples hard earned money and not offer phone support? Who has time to play with any messaging system? I surely dont. I am a bruja and I dont take too kindly to anyone playing with me, my money or my time. My time is valuable and I am not ok paying MORE for absolutely nothing. I…

The AI assistant is down. So how do I contact support?

Yes they did and they charged all of us extra money to do it. That’s why I love my friends on the other side. They can touch people and their lives in ways that you couldn’t imagine.

How can I effectively contact Shopify support?

Shopify Discussion

thischarmingham October 5, 2023, 2:53am 7

This system is deeply broken.

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How can I effectively contact Shopify support?

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