I have been searching for Shopify’s support information for the past hour+. I have tried their phone number that is out of service, I’ve tried their email that is no longer accepting emails. I have tried looking at all the discussions and all the solutions which seem like total bogus! I’ve tried usi…

Hey, [email removed] Harry43 ! Welcome to Shopify Community! Do you have an account-specific concern, or an issue that requires us to access your account? If so, I’d love to ensure you get the support you need. Our ticket creation process has changed throughout the years, and we no longer offer suppo…

It’s down almost all the time these days, the past month was terrible, I was hacked 3 times, lost a selling channel via hacking, and now can’t have access to Support Team because Support Chat button multiplies itself to infinite with every touch of the button. It’s pathetic!

Did this with me too! I deleted an account I had created, and it reappeared out of thin air this morning! Something is hacked within their systems, or someone is hacking the system from within.

#Shopify is on a major downfall, if this continues, it will LOOSE ALL CUSTOMERS & ENTREPRENEURS ALTOGETHER ! Bugs keep happening daily, if not hourly. My account was hacked when I thought it was secured with a 2-Step Verification Process, and I got hacked again! Someone even changed my account in Sh…

Someone at Shopify is hacking stores; I’ve been having a series of e-mails from people that I think are working for Shopify and claim that I can change my Online Store with other 3rd Party Apps (example DHL, Zendrop, Ecom.express,…) yet they email from an anonymous source.

I think we all are tired of multiple BUGS, hacked accounts, things that change without notice into our accounts, and simply the infinite series of bugs pertaining to support chat… which keep us in an undeniably loophole with every click multiplying the link that was shared by AI Support. All online …

Seems like the usual bug. :bug:

#Shopify as a whole is hacked, bugged, and simply unreliable internationally. I’ve tested it, and most of the time, online AI help support crashes or bugs; let’s store owners in loopholes with buttons that keep multiplying with every click, or redirects to some other place which clears all the chat …

In Canada, #Shopify will be removed, as it had too many problems of reliability, and in that precise sense of business, it is deemed unreliable to international business. Global Affairs Canada, Justice Canada and other departments are already studying the case, and will remit a report in February to…

My store was taken down and I’ve lost access to my account. Your contact support is useless because it’s a AI chat bot and all it does is keep populating a contact support button which you can’t click. I can’t find a way to speak to anyone, I’ve wasted hours and now my store is offline, with no way …

Hello… I’ve been trying to chat with a live person and it keeps sending this. How can I connect with support? [Screenshot 2025-01-16 at 9.17.08 AM.png]

How can I effectively contact Shopify support?

Shopify Discussion

JonathanTitor January 13, 2025, 12:26am 70

Seems like the usual bug.

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How can I effectively contact Shopify support?

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