I have been searching for Shopify’s support information for the past hour+. I have tried their phone number that is out of service, I’ve tried their email that is no longer accepting emails. I have tried looking at all the discussions and all the solutions which seem like total bogus! I’ve tried usi…

Hey, [email removed] Harry43 ! Welcome to Shopify Community! Do you have an account-specific concern, or an issue that requires us to access your account? If so, I’d love to ensure you get the support you need. Our ticket creation process has changed throughout the years, and we no longer offer suppo…

I think we all are tired of multiple BUGS, hacked accounts, things that change without notice into our accounts, and simply the infinite series of bugs pertaining to support chat… which keep us in an undeniably loophole with every click multiplying the link that was shared by AI Support. All online …

Seems like the usual bug. :bug:

#Shopify as a whole is hacked, bugged, and simply unreliable internationally. I’ve tested it, and most of the time, online AI help support crashes or bugs; let’s store owners in loopholes with buttons that keep multiplying with every click, or redirects to some other place which clears all the chat …

In Canada, #Shopify will be removed, as it had too many problems of reliability, and in that precise sense of business, it is deemed unreliable to international business. Global Affairs Canada, Justice Canada and other departments are already studying the case, and will remit a report in February to…

My store was taken down and I’ve lost access to my account. Your contact support is useless because it’s a AI chat bot and all it does is keep populating a contact support button which you can’t click. I can’t find a way to speak to anyone, I’ve wasted hours and now my store is offline, with no way …

Hello Summer, I need help regarding my login. I cannot access an account of mine since the email associated with it got lost, meaning I don’t remember which email I used. I tried every email I remembered or still have access to and it didn’t work. The subscription is ongoing and I have payed monthl…

Question here - what exactly do you do when the AI Assistant connects you to a support advisor who tells you they “escalated” your issue to their manager and you should be receiving an email about it as well as a ticket number, but nothing comes. I am simply trying to change the legal ownership str…

I left Shopify because they have no customer support staff that can be reached in a timely manner to resolve any issues. It’s cheaper monetarily and in time commitment for resolution to use wordpress, GHL, and many other systems to set up a shop. I recommend that you switch to a company that has …

How can I effectively contact Shopify support?

Shopify Discussion

KelseyG91 January 16, 2025, 5:21pm 74

Hello… I’ve been trying to chat with a live person and it keeps sending this. How can I connect with support?

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How can I effectively contact Shopify support?

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