How can I effectively contact Shopify support?

Are things better now? . I am glad to see that I am not the only one. I have been having frustrating experiences for the past two weeks not just on my site, but I did a test sit -same issuke. My site keeps freezing when in develop stages (when adding a section or saving) and I did everything the AI told me to do, then the support advisor comes on and gaslight me by doing a quick test and not experiencing what I have been experiencing. Yesterday I noticed my support channels were 0. I managed to update. This morning, I saw my support channels are back at 0. Oh, I was told to consider hiring a developer to look at. I moved to Shopify in 2019 from Wordpress because of its human customer service.