I have been searching for Shopify’s support information for the past hour+. I have tried their phone number that is out of service, I’ve tried their email that is no longer accepting emails. I have tried looking at all the discussions and all the solutions which seem like total bogus! I’ve tried usi…

Hey, [email removed] Harry43 ! Welcome to Shopify Community! Do you have an account-specific concern, or an issue that requires us to access your account? If so, I’d love to ensure you get the support you need. Our ticket creation process has changed throughout the years, and we no longer offer suppo…

Any luck here? I’m going through something similar and have just been stuck in a loop in Shopify’s chat with support advisors with no success in their internal team reaching out. I specifically asked for Shopify’s equivalence of a supervisor or manager and the support advisor deterred me.

Oh it’s beyond broken, I can’t wait to get as far away as possible they have my payout held hostage for 2 weeks now saying it’s being reviewed by the payout team but now it’s verification team no wait it’s payout team… Still no payout and good luck with any movement in your issue since I’m told the …

FYI, its absolutely use and a waste of time. If you haee an AI chat then whats the point of having ANY employees. WE as business owners and operators loose LOTS of time and money with this crap.

thats a great question. Youre paying to figure stuff out on youre own because the AI, customer service , and discussions boards are made to do LESS work for more money.

Go into AI chat, type representative until a live person gets online.

go into the AI chat, type representative until it replys connecting to agent. Then when thye start chatting let them have it until they fix your issue.

[Screenshot 2025-03-09 at 11.57.08 AM.png]

How can I effectively contact Shopify support?

Shopify Discussion

enrgmusicinc March 9, 2025, 6:58pm 86

all of that is , was, and always will be useless. If im usin an Ai, then you need to loose youre job because you are useless as well.

Topic		Replies	Views
How do you get in touch with this "24/7 Support" that's never here? Shopify Discussion discounts , marketing-campaigns-sales , billing-plans , troubleshooting , shop-performance	17	3411	April 11, 2025
I need to talk to a live person at shopify Technical Q&A	42	16758	January 12, 2026
Poor Customer Service from Shopify - My feedback Shopify Discussion billing-plans	65	1080	April 15, 2026
Shopify Support has gone from OK to absolutely HORRIBLE Shopify Discussion	44	776	June 28, 2025
How to properly file a complaint against Shopify? Shopify Discussion troubleshooting	88	1835	June 28, 2025

How can I effectively contact Shopify support?

Related topics