???
Any luck here? I’m going through something similar and have just been stuck in a loop in Shopify’s chat with support advisors with no success in their internal team reaching out. I specifically asked for Shopify’s equivalence of a supervisor or manager and the support advisor deterred me.
Oh it’s beyond broken, I can’t wait to get as far away as possible they have my payout held hostage for 2 weeks now saying it’s being reviewed by the payout team but now it’s verification team no wait it’s payout team… Still no payout and good luck with any movement in your issue since I’m told the different departments can’t even talk to each other internally so yeah service advisors can’t even ask the payout team the status on my stuff… Oh and supervisor manager or department head are unknown words to a Shopify service advisor.
FYI, its absolutely use and a waste of time. If you haee an AI chat then whats the point
of having ANY employees. WE as business owners and operators loose LOTS of time and money with this crap.
thats a great question. Youre paying to figure stuff out on youre own because the AI, customer service , and discussions boards are made to do LESS work for more money.
all of that is , was, and always will be useless. If im usin an Ai, then you need to loose youre job because you are useless as well.
ill let ypu know how it goes
Go into AI chat, type representative until a live person gets online.
go into the AI chat, type representative until it replys connecting to agent. Then when thye start chatting let them have it until they fix your issue.
I cannot log into my account. I have no valid recovery codes and cannot verify. I have tried several time to rest my password and that doesn’t work either. I tried your assistant chat and it sent me back to my login that doesn’t work and never gets me a support advisor. I had to create a new username in order to send this message. please help!
Can ANYONE HELP ME!?!??
My site is not working I can NOT GET HELP
Good luck, I’m waiting for a $300 payout and you never get to talk to a human. You get shuffled around and they all say how much they care but there is never resolution. Hopefully, I will somehow get my money then leave them immediately!!
So per the typical we sign up by contract to receive a level of support we are not receiving. every time I now have to “chat” with someone and not speak to someone it takes not minutes but sometimes hours. the response times between replies leads me to think they are working on other customer sessions while working with me which is not acceptable. Today the time in between replies of them letting me know they are here to help is about 5 minutes. I am then asked questions I already provided answers for while they continue to tell me they are reviewing my settings to only ask me about my settings. This is the worst support I have ever PAID for and I am interested to hear from others in the community who they plan on switching to. The amount of time their support takes which usually doesn’t help is absurd at this point. Their chat system is a joke.
