I appreciate you taking the time to outline the path that you followed. It sounds like you’re clicking on the “Finding support for your theme” link under Common articles.
If you’ve reached the Contact support page in this screenshot, you’ve completed step 1 (logging in from the Shopify Help Center) and are in the right place. From here, please follow steps 2 and 3 below rather than clicking on a topic:
- From the Shopify Help Center, Log in to your existing account (or select Continue without logging in if you don’t have access to an account)
- In the “Ask about a topic field”, type the topic you’re looking for help with and click Search
- Relevant help documents will populate, but you can scroll down and click Continue if you still need to speak with our team after reviewing the available information
The Continue button appears after you’ve searched for a topic, and it takes you to the contact options as shown in the screenshots below. In this example, I chose “Continue without logging in”. If you’ve logged in, you’ll likely see the phone support option as well.
Account-specific support questions need to go through the Shopify Help Center in order for us to authenticate your account and discuss the information with you securely. Therefore, I cannot provide you with a direct phone number or email address.
Since you’re now logged in, please click this Shopify Help Center link and try again to search for a topic and click “Continue” to view the contact options.