Hey there, @cocorostudios . Thanks for joining in on our conversation here!
Our Product Team is aware of the value that a more robust blog commenting system would add for our Merchants, and it’s feedback we receive in threads such as these that allows us to get back in touch with the Team to re-iterate the value an updated system would bring. Though I can’t comment on a timeline for when this functionality may appear, you can trust that the team is looking into things. I’m happy to let you know that I’ve passed your specific comment to the team for their consideration.
As a workaround, accessing your store how your customers do, and replying to comments directly in the comments themselves would work. This is how many folks currently reply to their customer comments.
When it comes to getting in touch with the Support Team, you can use this link here to do so. I’ve also added this link to the reply I made above for accessibility, as well. I often refer folks to go this route when they are passionate about passing along feedback, as this allows the feedback to be directly linked to your store, as your feedback is coming through an authenticated channel.
If you have any additional questions, feel free to follow up with me here and let me know!