Topic summary
Difficulty resizing collection images in Shopify’s Refresh theme. The store owner wants all collection thumbnails to be a uniform, smaller size (288×435 px) and already tried theme code edits, product page settings, and pre‑resizing images in Windows without success.
Support exchange: A PageFly representative offered to help via code changes and asked for a public storefront URL and desired dimensions. The user initially shared an internal admin editor link, then provided the myshopify storefront URL, which appears to be password‑protected. The representative requested the password to view the site.
Privacy concern and next steps: The user hesitated to post the password publicly and chose to contact PageFly directly. The representative clarified the password could be sent via private message to remain confidential.
Status: No fix or code solution was posted in the thread. Resolution will proceed off‑forum via private support once access is provided. Key open item: apply code/CSS adjustments to enforce uniform collection‑image sizing.