How can I effectively respond to blog comments?

Technical Q&A

Topic summary

Shopify users are frustrated by the inability to reply directly to blog comments—a feature they consider essential for customer engagement and community building. The issue has been raised repeatedly since 2010, with no native solution implemented as of 2025.

Current Workarounds:

  • Users can only add new comments as responses (not threaded replies)
  • Third-party apps are available (e.g., “Sunny - Blog Comment Manager” at $2.99/month, “Better Blog Comments”)
  • One app developer (patrickb) offers features like threaded replies, email notifications, spam protection, and 5-star ratings

User Concerns:

  • Many view this as a basic blogging capability that should be standard, not requiring paid apps
  • Some merchants report abandoning blogging entirely due to comment management difficulties
  • Several users express regret over choosing Shopify or are considering switching platforms
  • The lack of this feature hinders SEO-driven traffic strategies and customer service

Shopify’s Response:

  • Support staff (Maz, Imogen_1) acknowledge the feedback and forward requests to developers
  • No timeline or commitment provided for implementing this feature
  • Users directed to monitor Shopify’s Changelog and Announcements pages for updates

Status: Unresolved and ongoing, with growing merchant dissatisfaction.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
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Hello @EmptySet !

Thanks for getting in touch and for providing this feedback.

I can understand how this would be beneficial for your business and how the lack of this feature may change things. Regrettably, I do not have any updates on if and when this feature will be added.

I would be more than happy to feed this back up to our developers for future consideration. While it’s not possible at the moment, maybe we will see this option in the future, so I appreciate your feedback on this.

Any questions, let me know!