Thanks so much for your patience while I looked into this for you both. At this stage, manual returns is not an option we’re able to add just yet. I’ve added both your details to the feedback so our team can look at this in future.
In the meantime, I’ve had a look at some potential workarounds for you. We have a few different apps in the Shopify App Store that may be useful. I’ve narrowed down 2 that might be of some interest to you though.
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- Free plan available
- Customers submit returns in just a few clicks without emailing your customer support.
- Notify customers of acceptance, rejection, exchange and/or refund in a timely manner.
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- From $29/month. 14-day free trial.
- Provide customers with an easy way to initiate returns and exchanges through a fully branded and customizable returns portal.
- Track and monitor return reasons, real-time feedback and user engagement to build better experiences at every stage.
I understand extra cost can be hard, but one of those apps does have a free option for up to 3 returns per month, so depending on your volume of returns, it may be useful.
If you have any questions at all, please let me know.