How can I eliminate the grey outline from my image?

Store Design

Topic summary

A user is experiencing an unwanted grey outline or shadow appearing around an image on their Shopify store, despite uploading it with a transparent background from Canva. They’ve confirmed with Canva that the issue isn’t on their end.

Key Details:

  • The user is using the Studio theme
  • A screenshot was provided showing the problem
  • Canva has verified the transparent background is correct

Current Status:
Multiple support representatives (from lunaworks, GemPages, and ExpertRookie) have requested the store URL and password to investigate the issue further. The discussion remains open, awaiting the store link to diagnose the cause of the grey outline.

Summarized with AI on November 25. AI used: claude-sonnet-4-5-20250929.
1

Hi there,

Does anyone know how to remove the grey background or shadow around my image?

I have uploaded through transparent background on canva and have been in contact with them and it is not an issues on their end.

Thanks heaps, here is a screenshot of what I mean and I use the theme Studio.

ISSUE.jpg
ISSUE.jpg965×502 25.1 KB

1 Like
2

Link to store and location of the issue?

3

Hello @thepregnancyc

Could you please share your store URL ( with the password if your store password is enabled ) then I can see and suggest something for you?

Kind & Best regards,
GemPages Support Team

4

@thepregnancyc

Could you share your store URL and the store pass (if any)? Then I can view it