I’m afraid I’m just a customer of the store. I have never used Shopify as a site owner. I had a quick look at the html on the site to see if I can tell what is happening, but it’s not easy. Just in case it helps I can attach a screen shot of the payment section I see
Topic summary
Main issue: removing the Shop Pay accelerated checkout option. Shop Pay only appears if Shopify Payments (Shopify’s built‑in payment gateway) is enabled.
Guidance provided: disable via Settings > Payments > Manage (Shopify Payments) and uncheck Shop Pay, or deactivate Shopify Payments entirely. If Shop Pay still appears after disabling, Shopify staff advised contacting support for account‑level investigation (no coding fix suggested).
User reports and concerns:
- Persistent display of Shop Pay even when unchecked/uninstalled (with screenshots), still happening as of May 2024; merchants are working with support and seeking confirmed removal steps.
- Customer experience complaints: Shop Pay overriding Apple Pay/Google Pay, forced SMS codes, hidden “Checkout as guest,” and difficulty setting a preferred payment method; possible cookie/session detection defaults users back to Shop Pay.
- Operational issues: unintended “in‑store pickup” defaults; order notifications sent to the merchant instead of customers.
Workarounds noted: “Other ways to pay” button exposes Apple Pay; clearing browser cache shows guest checkout; some merchants report you can deselect Shop Pay while keeping Shop Pay Installments (mixed results).
Open/ongoing: impact on subscriptions when disabling Shop Pay is unresolved; multiple reports that removal does not stick. Screenshots are central to illustrating the mismatch between settings and checkout behavior.
