How can I email a customer with a shipment update template?

Payments + Shipping & Fulfilment
,
1

Hi - how can I email a customer using the shipment update template? I’m sending the shipment not using any Shopify labels as that’s an international shipment. I checked a few places but still can’t see where I can do that. If anyone could let me know I’d be appreciated. Thanks!

2

You can add tracking numbers to orders.

3

Thanks you @Mirdas ! Do you happen to know where I can see the email content that my customer received?

4

@Mirdas and once the tracking number is added, would Shopify automatically send out emails when the parcel is out for delivery / delivered? Thank you in advance!

5

Hello @Tiff2 ,

The tracking number will be included in the confirmation email. If you require live delivery status notifications for the buyers, you may need to use an app.

Please check the link to learn more about the order status email.

6

As Mirdas said, this is where you may want to consider a dedicated app (like Starshipit), which gives you some more control over the notifications.